FAQs

Q?

How much will my cleaning cost & how do I pay?

A.

Your cleaning cost is based on a number of criteria. The size and condition of your space is considered as well as the specific needs to be met in your household or facility. We will provide you with a free onsite walk-through & estimate. This gives you the opportunity to explain your needs and ask questions & allows us to assess your house concerns & needs & create a cleaning plan & price quote for you. Or, if you would prefer an electronic quick quote, click here.

Q?

Is your work guaranteed?

A.

Absolutely! All work is completely guaranteed, if you are not happy - we are not happy. Just call our office & we will accommodate you in whatever fashion needed to rectify the problem.

Q?

Are you insured and bonded?

A.

Our insurance and bonding fully covers your family and your property, as well as Let's Talk Dirt and our property. We will send you a certificate validating our coverage upon request.

Q?

Must I be present when you clean?

A.

Feel free to come and/or go as you please. It’s your choice. We work in many different situations. Some customers give us a key or leave a key in a safe place. Others prefer we use the entry/exit code and set alarms accordingly.

Q?

How are my keys safeguarded?

A.

Our operations manager holds your key. Your key is stamped with a letter or numbers that is not connected to your address in the unlikely event of loss. In that event, we are insured for re-keying or replacement.

Q?

Will I have the same crew each visit?

A.

Yes, its nice to see a familiar face each visit and to have that piece of mind that a person you know is in your space addressing your specific cleaning needs. Your supervisor will be the same person and her job is to instruct her staff in your space to deliver the quality you expect. We also have our quality control personnel double check your space to meet your standards as well as ours.

Q?

Should I supply the cleaning products?

A.

We will bring everything we need. Let's Talk Dirt will supply all products and equipment as well as sanitary cloths to complete our work. If you have a special product you would like us to use, please make that available to our staff.

Q?

How about our pets?

A.

Just let us know! Pets are part of your family and we treat them according to your wishes. We just need a few instructions.
 

  • Your pets names
  • Is he/she friendly
  • Should they be kept in a room or kennel or be let out in the house or yard
  • Leash & treat instructions & location
  • Favorite hang out (we'll give that area extra cleaning)
  • Home alone instructions

Q?

What if I would like some extras done?

A.

Just give us a quick call at the office. We can notify the supervisor if it is not too time consuming or schedule any larger project for the appropriate time frame needed.